This privacy notice for UK Filmed Ltd T/A London Filmed (‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you:

Visit our website at londonfilmed.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

If you have any questions regarding this privacy notice, please contact us at [email protected]

What information we collect, use, and why

We process your information to provide, improve, and administer our Services, communicate with you, and to comply with law.

Personal information provided by you: The personal information that we collect depends on the context of your interactions with us and the Services you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• company name

Sensitive information: We do not process sensitive information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the operation of our Services and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymised and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Data that is received from third parties

London Filmed will receive Data about you from the following third parties:

• Google Analytics & Tag Manager
• Hubspot CRM
• Data that is received from publicly available third-party sources

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Notice of every website you visit.

We collect or use the following information for Service updates or marketing purposes:

• names and contact information
• marketing preferences
• website user journey information

The legal bases for processing your information

Our lawful bases for collecting or using personal information to provide services and goods are:

• consent
• contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• consent
• legitimate interest: To offer updates or offers on services that the user has contacted us about and/or we have carried out that service for the user or the company the user is associated with before.

Cookies

This Website may place and access certain Cookies on your computer. London Filmed uses Cookies to improve your experience of using the Website. London Filmed has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling London Filmed to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. This Website may place the following Cookies:

Type of cookie/purpose:

Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Keeping Data secure

We store your Data on secure servers and are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure. Technical and organisational measures include measures to deal with any suspected data breach.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated May 2024